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Companies around the world are sending their employees home to work and, for many, this is their first experience of working away from the office. During this time the team at Innovyze want to make sure that we can provide solid support for these sudden changes. Our Client Services team has assembled the following information to enable you to be ready and able to continue your daily activities.
Below you will find links for advice on our products, covering licensing, database storage, and, where appropriate, running distributed simulations.
If you wish to upgrade your standalone licence to allow it to run remotely, please contact your local Account Manger - see the Contact page if you don't have their details to hand.
For non-Workgroup licenses
- If your licenses live on a Floating License Manager, you can either connect whilst on the VPN, or use the license check-out function that allows you to hold a license on your machine for up to 14 days.
- A fixed seat license must be activated locally on the software machine and does not work through a remote desktop connection. For options to move or upgrade to a floating license, please, contact your local account manager.
Tips on how to run a non-Workgroup model
- For non-Workgroup products such as InfoWater, InfoSWMM, InfoSewer, and InfoAsset Planner, model files (for example InfoWater model files are an .mxd, IWDB folder, and OUT folder) are recommended to be saved and run locally on the software machine. Accessing the model through a VPN connection may slow down the model response time depending on the size of the model
- Background layers added to the models may also affect the response time. If the files are accessed through a VPN connection, Innovyze also recommends saving these files locally
Finally, we’re here for you. Our Support team are ready to answer any questions that you may have about using your Innovyze software efficiently at home. You can still access the Support Portal here to register a ticket; otherwise please contact us as follows.
Email us at firstname.lastname@example.org
Americas – +1 626.568.6869
Europe, Middle East, Africa & India – +44 (0) 1491 821460
Asia-Pacific – +61 (0) 7 5506 5700