Innovyze is seeking a Product Support Engineer to join our Engineering Services Team, to assist our customers and help develop our business in the UK, Europe and the Middle East. This is an exciting opportunity to join a global market-leading software company within the civil and environmental engineering field. We focus on water management including drainage design, flood management and dynamic modelling of rivers, storm and foul drainage and water supply systems.
Based in the UK, your responsibilities will depend on your level of experience, but will include:
- Technical customer support
- Software testing
- Applications engineering
This role relates specifically to our MicroDrainage software product, which is used extensively by consultant civil engineers, developers, house builders and local authorities for the design of both storm and foul drainage systems to be presented as part of planning applications.
Technical Customer Support
Provide first line technical support for Innovyze products, by phone, email or web demonstration. Take ownership of enquiries and ensure that they are dealt with in a timely and professional manner. Consult with colleagues within the customer services team and in other departments as necessary.
Conduct product training courses for customers and prospects. Provide feedback on courses and assist in creating and updating them. Courses are conducted at our training facility in Newbury and at customer offices. Therefore some short term travel is required.
Work with the development team in testing new releases to ensure that new features and bug fixes are correctly implemented in the software.
Provide support to the UK and European sales teams in discussing customers’ technical requirements. Work with customers to ensure that new ideas are included in the software. Write technical articles to explain certain aspects of the software.
A little about us.
We are a passionate bunch. We care about our customers, our employees, the software products we build, and the communities we serve.
We are the global leaders in water infrastructure software. Our advanced simulation, operational analytics, and asset planning software provides our clients the confidence to make insight-driven, cost-effective decisions to deliver sustainable solutions for our communities and the environment.
What does Innovyze stand for? What matters to us as a company, in how we behave, internally and with customers? There are four company values that are really clear to us. Look anywhere in the company and you’ll see these playing out every day.
Professional and Educational Requirements
We are seeking an individual who is patient, engaging and knowledgeable when dealing with support enquiries. They should be outgoing and enthusiastic when making presentations and speaking to customers, but also self-motivated, with an attention to detail when conducting software testing.
In addition, we are looking for someone with:
- Bachelor’s degree or above in an engineering or related discipline such as Geography, Civil Engineering or Environment Science
- Experience of CAD and GIS
- Experience of the water and drainage industries, particularly relating to regulatory requirements
- Experience of hydrology / hydraulics engineering software
- An enthusiasm for working with IT infrastructure
- Excellent communication skills including fluent spoken and written English and strong presentation skills
- An ability to work with minimum supervision and to meet tight deadlines
- Someone who is amiable and helpful when working in a team environment