The Personas:
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The Mapper
Mappers keep the maps up to date. They update the geometric and physical characteristics of the assets from GPS surveys, Manhole surveys, CCTV surveys, data gleaned from repair work orders, as-built drawings, and development plans. Mappers also schedule additional survey work to capture missing data on existing assets and record data on new or previously unknown assets.
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The Sewer Collection System Manager
Sewer Collection System Managers oversee the response to reactive incidents like blockage and overflow incidents. They also schedule proactive inspection work to better understand the asset condition such as such as Acoustic Monitoring, CCTV, Smoke Tests, and Manhole Surveys. Based on the inspections, Sewer Collection System Managers recommend and schedule interventions such as pipe cleans, chemical root treatment, and pipe and manhole renewals.
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The Water Distribution Manager
Water Distribution Managers oversee the response to reactive incidents like leak investigations and water quality incidents. They schedule proactive work such as valve maintenance work orders to exercise valves, and hydrant testing with monitoring surveys to record pressure variations during flow tests. They update valve and hydrant condition information with the results, then recommend and schedule interventions such as pipe, valve, and hydrant renewals.
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The DMA Analyst
DMA Analysts divide the water distribution system up into District Metered Areas (DMAs). They import usage data for consumer and DMA meters to manage and calculate water loss. They also strategically schedule and manage Leak Detection Surveys, prioritizing the DMAs with the greatest amount of water loss.
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The Customer Service Representative
The Customer Service Representative creates Customer Complaints tied to a property and deploys the work order to the Field Staff when a call comes in from a customer for a reactive issue using InfoAsset Mobile. They use InfoAsset Viewer, a read-only version of InfoAsset Manager, to view the progress/resultant work stemming from Customer Complaints in a Work Package if a customer calls looking for an update on the progress of work in a specific area.
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The Capital Improvement Plan Manager
Capital Improvement Plan Managers prioritize future capital renewal projects, based on:
- Recommendations from the Water and Sewer Managers
- Results from other analyses such as flow monitoring, hydraulic modeling, and capacity issues
- Strategic renewal objectives such as the replacement of old cast iron and galvanized steel pipes on the water side and the replacement or upsizing of undersized and deteriorated concrete pipes on the sewer side