photo of Oldham, UK

United Utilities Becomes the First Water Utility to Adopt AI

Press Release    1 minute read

Kitchener, ON

October 17, 2018

“Digital technology solutions will not only help us to understand how the system operates, but the emerging digital technology around artificial intelligence will enable superior operation of this complex system by machines. This will help drive efficiency and reliability across our core systems. We believe this radical new operating model has the potential to establish new efficiency and performance benchmarks for the sector”, United Utilities, proposed Business Plan for 2020-2025, Chapter 6.

Emagin was one of 7 technologies selected amongst hundreds across 5 continents to participate in the United Utilities Innovation Lab earlier this year. The lab environment allowed for a full trial deployment in a preselected area of UU’s network. After a 12-week demonstration, work began on how to deploy the technology across the network and into other applications. “There’s a real movement in digital and start-up companies and we set up our Innovation Lab to crack the problem and lower barriers to get companies like Emagin to meet the right people within our business,” explained Head of Innovation at United Utilities, Kieran Brocklebank.

The goal of the lab was to provide product validation from United Utilities stakeholders and customers, co-location and testing in a live operational control centre environment. Implementing Emagin technology successfully led to energy savings of over 22% across the Oldham DMZ. “The engagement at every level across UU showed their continuous drive to deploy technology that supports their customers,” said Mohamad Vedut, COO.

The HARVI implementation process will be completed in stages and fully deployed by the end of 2019, after which pumping and resource control will be fully automated across the entire network. “At United Utilities we’ve been working hard to better understand how to become more proactive about our operations. HARVI has played a crucial role in giving our ops team the upper hand,” said Simon Chadwick, Central Operations Director. Through Machine Learning, HARVI is able to learn the complex dynamics of any kind of system which reduces the burden on utilities to have to continuously calibrate and maintain numerical models. Currently deployed across North America and the United Kingdom, Emagin is leading into markets like Asia and MENA with current venture backers Tencent Holdings. “This is an exciting time for us, United Utilities is one of the largest and most innovative water companies in the world and gives us a huge presence to grow in the UK and Europe,” said Thouheed Abdul Gaffoor, CEO.

Along with rolling out the technology both parties are investigating new application areas to deploy the technology.

About Innovyze and Emagin

Innovyze empowers water professionals around the world to create, manage, and maintain water services. We are the global leader in water infrastructure data analytics software, providing enduring support for customer success. More than 3,000 customers in nearly 60 countries use our solutions to plan, design, manage, optimize, and maintain water and wastewater networks and assets.

Emagin, a creator of groundbreaking artificial intelligence (AI) and machine learning (ML) software, joined the Innovyze family in December 2019 to unlock the power of AI across the value chain in the water industry.

For more information, contact us.