Innovyze empowers water professionals around the world to create, manage, and maintain water services. We are the global leader in digital water transformation through AI and infrastructure data analytics and design software, providing enduring support for customer success. We pro-actively ensure compliance of the solutions we provide to our customers as well as ensuring compliance as a business entity in our own right. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
The purpose of this policy is to provide information regarding how and why Innovyze collect, process and store data, as well as providing the appropriate contact information should you wish to request the information we hold about you, withdraw from processing or request deletion of any of your data that we may hold.
Under the EU General Data Protection Regulation (GDPR) there are six lawful basis for processing personal data. These are detailed as follows:
Further information regarding the lawful basis for processing personal data can be found at ico.org.uk. Please read this document carefully to ensure that you understand our views and practices regarding your personal data and how we will treat it.
Innovyze Marketing and Sales Data
As an organisation that processes business related data, Innovyze has assessed all six grounds for lawful processing of personal data and has selected 'Legitimate Interests' as the most suitable lawful grounds for the processing of data for the purposes of Innovyze marketing and sales.
Innovyze collects, processes and stores data relating to businesses and decision makers. We believe that the individuals that we process the data of, are likely to have an interest in Innovyze products. Deemed as 'Legitimate Interest' this is based upon specific criteria including the business industry sector, size of organisation as well as the individual's job function within the organisation. Our typical segmentation includes those within civil engineering, planning, infrastructure, operations, and hydraulic modelling roles, although this list is not exhaustive and other variables may apply.
How we obtain data from other sources
At Innovyze we procure data in a variety of ways, collected in line with the lawful basis of 'Legitimate Interests'. If you have received correspondence from us, we will have procured your data in one of the following ways:
Legitimate Interest Assessment (LIA)
Innovyze has completed a Legitimate Interest Assessment (LIA) as advised by the ICO. Based upon that assessment it is deemed that the rights and freedoms of the data subjects would not be overridden in our correspondence regarding Innovyze and that in no way would a data subject be caused harm by our correspondence. Based upon our segmentation by organisation and by specific job function, coupled with our processing of personal data within the context of a business environment, we believe that any individual that receives correspondence from Innovyze in a direct marketing or sales capacity, could be legitimately interested in an Innovyze solution. It is also deemed that direct marketing and sales is necessary in the context of promoting Innovyze to professionals in business to increase awareness of our digital transformation, AI and software technology in the marketplace.
As per the ICO guidance, Innovyze can confirm:
Where we store and process your personal data
Innovyze will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All records retained by the company are done so in accordance with data protection laws. All information you provide to us, or we obtain is stored on our secure servers. We understand our legal duty to retain accurate data and only retain personal data for as long as we need it for our legitimate business interests and that you are happy for us to do so. Accordingly, we have a data retention policy and run data routines to remove data that we no longer have a legitimate business interest in maintaining.
The criteria we use to determine whether we should retain your personal data includes:
Request for data held
The GDPR gives you the right to access and obtain the personal information held about you. This is known as a "data subject access request".
You may request that we send you all the data we hold that relates to you. Please make your request in writing;
By emailing: ben.hutchins@Innovyze.com
Or by writing to:
Data Protection Officer, Innovyze, Oxford Square, St. Anne's House, Oxford St, Newbury RG14 1JQ
We will process and respond to your request within 30 days, this service will be free of charge.
Request to Object
In all correspondence with you we will give you the right to object from receiving further correspondence from Innovyze. On any emails you receive from Innovyze there will be the option to 'unsubscribe' from receiving any further email correspondence. If you receive a telephone call from us, you have the right to request not to receive any further calls. Innovyze has a companywide CRM system, your request to object will be logged within our CRM system to ensure that you do not receive any further calls.
Should you wish to object to receiving communication from Innovyze, you can do so in a variety of ways:
You can also make your request by emailing: ben.hutchins@Innovyze.com
Or by writing to:
Data Protection Officer, Innovyze, Oxford Square, St. Anne's House, Oxford St, Newbury RG14 1JQ
Request for deletion
It is important to understand the difference between a 'right to object' and a 'request for deletion'. If you make a request for deletion, we will remove any data we hold about you from the Innovyze CRM system. This will also mean that we will remove you from our suppression files. If you are removed from our suppression files, there is a risk that your data may be processed again in the future if your details are re-added to our CRM system by a member of our sales team who genuinely believes that your business would benefit from Innovyze products or services. If you do not wish for us to contact you again about Innovyze, we would recommend you request to object rather than a request for deletion, as this will ensure that your details are always suppressed from processing. The option however is yours, and in either case we will process your request within 30 days.
Please make your request in writing by emailing: ben.hutchins@Innovyze.com
Or by writing to:
Data Protection Officer, Innovyze, Oxford Square, St. Anne's House, Oxford St, Newbury RG14 1JQ
All requests will be processed within 30 days. Your details will be added to a suppression file to ensure that your details cannot be processed by the Innovyze CRM system in the future. Please note this applies only to the processing of your personally identifiable data, not that of the business data which does not fall under the remit of GDPR.
This policy was last reviewed and updated on the 18th September 2020. Policies are periodically reviewed to ensure compliance with the current compliance environment.
For questions relating to this policy, please contact education@Innovyze.com
