InfoCare Support and Maintenance

Protect your technology investment with InfoCare support and maintenance from the team at Innovyze.

Need support? Log in to the support portal here

Support and Maintenance from Innovyze

Our comprehensive customer support and software maintenance program offers expert assistance, accelerated learning, and timely and unlimited technical and engineering support. You can request support:

  • Online
  • By email 
  • By telephone

Or you can use our User Forums (login required) or Insider Blog to get the answer to your question.

Access Product Upgrades & Updates

Stay up to date and work with the latest software as updates and upgrades become available - full of the newest features and developed to meet current industry standards.

Access Product Upgrades & Updates
Expert Technical Support

Expert Technical Support

Expert assistance is readily on hand from our global engineering support professionals. Contact them by email, phone and through the Innovyze Support Portal.

Access the New Support Portal

Submit your support query and track its progress through our new streamlined, web-based support portal. We’ve made it easier than ever to submit and track support tickets.

Access the New Support Portal
Search our Customer Knowledgebase

Search our Customer Knowledgebase

Check out our extensive range of articles offering technical advice, useful tips and troubleshooting guides.

Share Expertise with Others

Learn from the experts using our software and share hints and tips from your own experience.

Share Expertise with Others
quote

Thank you to everyone who helped resolve my issue. I am very thankful for both the expertise and great customer service that Innovyze has provided for me and my company.

Alan Plummer Associates, Inc. TX, U.S.A

Product Help Files

Product Help Files

Drainage, Storm, SWMM, RAFTS

Access the latest help documentation, tutorials, release notes, and installation guide on this page. These resources will help...

Click here