InfoCare Support and Maintenance
Protect your technology investment with InfoCare
Protect your technology investment with InfoCare
InfoCare is a world-class program for support. 93% of our users rate our service as "excellent" for both response time and helpfulness.
Scroll down for quick links to the key things you'll need. Or get full information about InfoCare, or find out about subscribing/resubscribing.
Visit the InfoCare Support Portal.
Search our Knowledgebase for how-tos and issues.
Or visit the Innovyze Resource Center for the latest help documentation, tutorials, release notes, and installation guides. You can access the Resource Center direct from many of our products.
Raise a support ticket online via the InfoCare Support Portal, or by email, or by phone. And you can track or close tickets too.
What do you want in our software to make your job easier? Innovyze product teams would like to know. Visit our UserVoice page to submit ideas, feature suggestions and feedback. Hundreds of people a month share their thoughts. We value what users tell us.
Bristol Water have had a long working relationship with Innovyze, dating back to the first version of InfoWorks WS, in which Bristol Water were heavily involved with beta testing. Owing to its flexibility across various network modelling requirements and its usability, InfoWorks was subsequently adopted by Bristol Water. In the years since, Innovyze have been both helpful and accommodating when it comes to support and implementation of ideas/software functionality enhancements. It is also reassuring to know every six months there will be a formal version release with new features and improvements.
Kevin Henderson, Bristol Water Network Asset Modelling Manager since 1995 Bristol, UK
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Thank you to everyone who helped resolve my issue. I am very thankful for both the expertise and great customer service that Innovyze has provided for me and my company.
Alan Plummer Associates, Inc. TX, U.S.A
