InfoCare Support and Maintenance

Protect your technology investment with InfoCare support and maintenance from the team at Innovyze.

Need support? Log in to the InfoCare Support Portal here

Support and Maintenance from Innovyze

Our comprehensive customer support and software maintenance program offers expert assistance, accelerated learning, and timely and unlimited technical and product support. You can request support:

Our popular User Forums are also accessible when you log-in to our InfoCare Portal.  

InfoCare is a world-class program for support.  93% of our users rate our service as "excellent" for both response time and helpfulness.

Access Product Upgrades & Updates

Work with the latest software as updates and upgrades become available - full of the newest features and developed to meet current industry standards. Most titles provide at least two releases annually. Latest releases are listed on the home page of the InfoCare Support Portal.

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Support technician on the phone

Expert Technical Support

Expert assistance is readily on hand from our global engineering support professionals. Contact them by email, phone and through the InfoCare Support Portal.

Access the Support Portal

Submit your support query and track its progress through our streamlined, web-based support portal. We’ve made it easier than ever to submit and track support tickets.

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Working on a laptop

Search our Customer Knowledgebase

Check out our extensive range of articles offering technical advice, useful tips, and troubleshooting guides. New posts are added regularly by our technical team.  

Share Expertise with Others

Learn from the experts using our software and share hints and tips from your own experience.

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Online Help

Search Online Resource Center

Many Innovyze Products have online Help and installation information at  Find Getting Started information and helpful tutorials.

Expand Your Knowledge with Training from the Experts

Innovyze’s water engineering professionals will help you make the best use of your software, in our wide range of training courses, live webinars and on-demand webinars.

Find a training course >

Register for a live webinar >

Watch an on-demand webinar >

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Thank you to everyone who helped resolve my issue. I am very thankful for both the expertise and great customer service that Innovyze has provided for me and my company.

Alan Plummer Associates, Inc. TX, U.S.A