InfoCare Support and Maintenance

Protect your technology investment with InfoCare

Our Support Portal will be undergoing some essential maintenance during the times below. While you won’t be able to log in to the portal, our support email and telephone service remain unaffected. We apologise for any inconvenience.

Americas Thursday, 17 October 12:00 noon (PT) to Sunday, 20 October 1:00pm (PT)
APAC Friday, 18 October 5:00am (AEST) to Monday, 21 October 6:00am (AEST)
EMEAI Thursday, 17 October 8:00pm (BST) to Sunday, 20 October 9:00pm (BST)

For email support, contact Or call:

Americas +1 626.568.6869
APAC +61 (0) 7 5506 5700
EMEAI +44 (0) 1491 821 460

InfoCare Support Portal login

InfoCare is a world-class program for support. 93% of our users rate our service as "excellent" for both response time and helpfulness.

Scroll down for quick links to the key things you'll need. Or get full information about InfoCare, or find out about subscribing/resubscribing.


Download Software and Updates

Download Software and Updates

Find Information

Find Information

Search our Knowledgebase for how-tos and issues.

Or visit the Innovyze Resource Center for the latest help documentation, tutorials, release notes, and installation guides. You can access the Resource Center direct from many of our products.

Raise and Manage a Ticket

Raise and Manage a Ticket

Raise a support ticket online via the InfoCare Support Portal, or by email, or by phone. And you can track or close tickets too.

Feed Back to Us

Feed Back to Us

What do you want in our software to make your job easier? Innovyze product teams would like to know. Visit our UserVoice page to submit ideas, feature suggestions and feedback. We value what users tell us.

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Book Training or Watch a Webinar


Thank you to everyone who helped resolve my issue. I am very thankful for both the expertise and great customer service that Innovyze has provided for me and my company.

Alan Plummer Associates, Inc. TX, U.S.A

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