CANCELLATION POLICY: Refund requests must be in writing. You will receive a refund, less a 10 percent administration fee (not charged in EMEA) if your written request is postmarked no later than 10 working days before the course begins. No refunds will be given after this date. If you register, but don't attend and don't notify Innovyze of cancellation, you will be responsible for the entire registration fee. Substitutions may be made with advance notice. If for any reason the course is canceled by Innovyze, the registration fee will be refunded in full. No refund for travel expenses.